Frequently Asked Questions
Everything you need to know about shopping with Point
Are the iPhones sold at Point original and under warranty?
Yes, all devices sold at Point are 100% original and come with a comprehensive manufacturer warranty to ensure your peace of mind.
What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards (Visa, Mastercard), Mada, and Apple Pay.
How long does shipping and delivery take?
Deliveries typically take 2 to 5 business days depending on your location. You will receive a tracking number once your order is dispatched.
What is your return and exchange policy?
You can return or exchange products within 7 days of receipt, provided the item is in its original, unopened packaging and in its initial condition.
Do you offer technical support for purchased devices?
Absolutely. Our technical support team is available to assist you with any setup questions or troubleshooting needs for your new iPhone.
Can I track my order status online?
Yes, once your order is confirmed, you can log into your account or use the link in your confirmation email to track your shipment in real-time.